Quick Fix
$49
30 minutes or lessFor the everyday setup and account problems that should not take all afternoon.
- New PC setup
- Printer issue or new install
- Email setup
- Microsoft or Google account help
- Wi-Fi setup or TV issue
Mountain City based • Helping computers nationwide
Straight answers when your computer goes sideways.
Remote help for viruses, slow PCs, crashes, printers, and Wi-Fi. One capable neighbour helping you from Mountain City, Tennessee.
You start the callYou’re in control from the start.
You see the workNothing is hidden. You can watch.
You end the sessionYou close it when you’re done.
What’s giving you trouble?
Pop-ups & viruses
Remove harmful pop-ups, clean viruses, and keep your computer protected.
Slow computer
Make your computer faster and get back to work without waiting.
Printer setup & repair
Fix paper jams, offline errors, print queues, and stubborn printer problems.
Wi-Fi setup & connection help
Improve weak Wi-Fi, stop dropped connections, and keep devices connected.
Open 24/7 • Remote service • Mountain City, Tennessee
No surprise connection
Remote help, without the runaround.
Call Mark directly. If a remote session is the right fit, you’ll be guided through the connection and can see what’s happening on your own screen.
Read the safety steps01
Call
Tell Mark what your computer is doing and what you need it to do.
02
Connect
Only after you speak, you’ll be guided through a temporary remote connection.
03
Fix
Watch the work, ask questions, and get clear next steps before you wrap up.
Clear ways to get help
Single Repair
$129
One repair sessionFor the bigger issues that need a deeper look and a more complete repair.
- Everything in Quick Fix
- Network and Wi-Fi issues
- Virus and malware removal
- Data recovery help
- Full PC diagnostics and rootkit scan
Yearly Service Plan
$329
Up to 5 service instancesA steadier support plan for computers that need help throughout the year.
- Everything in Single Repair
- Up to 5 instances a year
- Business-hours phone support
- Backup and recovery assistance
Need to talk it through first? Send a request or call 423-440-1899.
Frequently asked questions
Call Mark first and describe what your computer is doing. If remote help is a good fit, Mark will guide you through a temporary connection step by step. You stay at your computer throughout the session, can ask questions at any point, and can end the connection whenever you choose.
Remote help is well suited to viruses, slow computers, crashes, software problems, printers, account issues, and many Wi-Fi problems. Mark can first look at what is happening and explain the practical next step. If the problem needs a physical repair, replacement part, or specialist recovery work, he will tell you plainly before you spend time on the wrong fix.
Remote support is safest when you start the conversation yourself by calling Mark directly. You can watch the work on your own screen, ask why a step is needed, and disconnect whenever you are not comfortable continuing. Mark will not ask you to begin a session because of an unexpected call or pop-up.
The current service options are $49 for 30 minutes or less, $129 for a single repair session, and $329 for a yearly plan with up to five service instances. If you are not sure which option fits the problem, call Mark first and talk it through before choosing a service.
Tell Mark what’s going wrong.
Computer trouble is stressful enough. Start with a call or a short message and get a clear answer about the next step.